[ PRIVACY ]
Privacy policy
Last updated 10 November 2026
Who we are
Phycera is a healthcare software platform developed within the Central Adelaide Local Health Network in partnership with AusHealth. In this policy, “we”, “us” and “our” refer to Phycera.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect through this website, why we collect it and what you can do about it.
What this policy covers
This policy covers personal information we collect through this website, including when you contact us, request an investor briefing or subscribe to updates.
It does not cover patient information. Phycera’s applications run inside each health service’s own secure network, and patient data is handled under that health service’s own privacy, security and governance arrangements. We do not collect patient information through this website, so please do not include patient or other health information in messages you send us.
Information we collect
Contact form: your name, email address, organisation, role, enquiry type and message.
Investor briefing form: your name, email address, organisation, role, investor type and message.
Updates sign-up: your email address.
Emails you send us: your email address and anything you include in your message.
Website usage: when you browse the site, our website platform records general information such as the pages you visit, the site that referred you, your browser and device type and your approximate location based on your IP address. We look at this information in aggregate and do not use it to identify you.
You can browse this website without giving us any personal information.
How we use your information
We use your information to respond to your enquiry, arrange a demonstration, briefing or pilot discussion, send the updates you have subscribed to, understand how the website is used so we can improve it and meet our legal obligations.
We do not sell personal information, and we will not use it for unrelated marketing without your consent.
Sharing your information
We share personal information only with the service providers that help us run this website and our communications, and only as far as they need it to provide their services. These are Framer, which hosts this website, processes form submissions and provides website analytics, and our email provider, which receives form submissions and the messages you send us.
This website also loads a small open-source scrolling script from a public content delivery network (unpkg). As with any web request, that network receives your IP address and browser details when the page loads.
Framer is based in the Netherlands, and its services run on cloud infrastructure that may store and process data outside Australia, including in the European Union and the United States. Our email provider may also store data overseas. Where information is handled overseas, we take reasonable steps to make sure it is protected in a way that is consistent with the Australian Privacy Principles.
We may also disclose personal information where the law requires or authorises it.
Storage and security
Form submissions are delivered to our team by email and may also be held by Framer as part of its form service. Access is limited to the people who need it to respond to you, and this website is only served over encrypted (HTTPS) connections.
We keep personal information only for as long as we need it for the purposes in this policy, then delete or de-identify it. No method of sending information over the internet is completely secure, so we cannot guarantee the security of information you send us.
Cookies and analytics
This website uses Framer’s built-in analytics to count visits and see which pages are useful. It does not use advertising cookies, social media pixels or third-party tracking tools such as Google Analytics.
The site may use a small number of cookies or browser storage that it needs to work properly. You can block or delete cookies in your browser settings and the site will still work.
Access and correction
You can ask to see the personal information we hold about you, or ask us to correct it, by emailing hello@phycera.com.au. We may need to confirm your identity first. We will respond within a reasonable time, usually within 30 days, and if we cannot meet your request we will explain why.
Unsubscribing
You can stop receiving updates at any time by using the unsubscribe link in any update we send, or by emailing hello@phycera.com.au with “Unsubscribe” in the subject line.
Complaints
If you have a concern about how we have handled your personal information, please contact us first at hello@phycera.com.au. We will look into it and respond within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Contact
For privacy questions or requests, email hello@phycera.com.au.
Changes to this policy
We may update this policy from time to time, for example when we add new features to the website. The current version will always be on this page, with the date it was last updated shown at the top.