[ PRODUCTS / CAREFLOW ]
In co-design
CareFlow
Near real-time visibility of patient movement, bed capacity and service pressures, from ambulance arrival to discharge.
[ 01 / THE PROBLEM ]
Every delay ripples through the hospital.
When a bed is hard to find, patients wait longer in the emergency department and ambulances wait to hand over care.
Ramping, emergency department crowding and surgery delays all trace back to how smoothly patients move through the hospital. The information that shows this movement already sits in the electronic medical record, but it isn’t easy to see in one place as it happens.
[ 02 / WHAT IT WILL DO ]
A live picture of patient flow.
CareFlow is designed to give operational teams a clearer view of capacity across the network, using data the hospital already has.
Concept screen. CareFlow is in co-design and isn’t deployed yet.
01
Arrival to discharge
Follow patient movement from ambulance arrival through admission, transfer and discharge.
02
Bed capacity at a glance
See available and occupied beds across wards and sites as the day unfolds.
03
Pressure points, earlier
Bring emerging service pressures forward so teams can plan ahead rather than react.
04
Built on live EMR data
Uses the same read-only connection as every Phycera application, with patient data kept inside the network.
[ 03 / CO-DESIGN ]
Shaped with the people who run the network.
CareFlow is being co-designed with CALHN’s Network Operations Centre, which coordinates patient movement across the network’s hospitals.
Scope
From ambulance arrival to discharge
Approach
With frontline operators
July 2026
Prototype testing complete
Next
Build and pilot the first components
[ 04 / DESIGNED FOR ]
Built for the teams who keep patients moving.
CareFlow is being designed with the operators who coordinate beds, transfers and discharges across CALHN’s hospitals.
Operations managers
Network Operations Centre
Built on Phycera
Part of the Phycera platform
CareFlow will run on the same read-only platform as CCIS, which connects to the hospital EMR and keeps patient data inside the health network.
[ 05 / WHERE IT’S UP TO ]
Co-design underway.
Prototype testing with the Network Operations Centre was completed in July 2026. The next stage is to build and pilot the first components on the Phycera platform.
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